Product Usage Scoring & Routing

Product usage exists — but the weekly Sales & CS queue is late, noisy, over capacity, or unexplained.

A gated policy separates fit, product usage, and buying intent, then routes the right accounts to the right owner with a real SLA. This is an explainable weekly routing intervention, designed and built by Hanif Carroll.

All people, companies, usage, and outcomes are fictional or synthetic. Metrics are a synthetic method demonstration, not real business efficacy.

Work Queue

Weekly Sales & CS routing · Live demonstration
Synthetic demonstration metrics
northfield_v1
Qualified
25
Routed
12
Deferred
13
Precision
80.0%
Recall
35.7%
False-positive rate
7.8%
Routed yield
66.7%
combined_score_naive_v1
Qualified
22
Routed
12
Deferred
10
Precision
86.4%
Recall
33.9%
False-positive rate
4.7%
Routed yield
100.0%

The synthetic outcome comparison is illustrative, not a claim of real predictive superiority. The naive queue’s 100% routed yield at the default capacity of 12 is a small-sample artifact — all twelve routed accounts happen to carry a synthetic positive outcome. The gated policy is designed to provide context-specific plays, hard blocks, ownership, SLAs, rejected alternatives, and explainability — not to win a metric contest.

Gated policy: 25 qualified, 12 routed, 13 deferred.

40

A prospect needs buying intent at least this high to qualify for sales-assist (2070, step 5).

12

Total Sales/CS actions this week (530). Capacity changes prioritization only — qualified overflow stays visibly deferred.

Defaults are active.
120 of 120 accounts
Weekly routing queue comparing the gated policy and the naive combined score at the same weekly capacity.
AccountFitProduct usageIntentRouteOwnerSLAChangeLast action
MediumLowHighHand raiserCommercial AE1 business hourEnteredViewed enterprise pricingyesterday
HighMediumMediumHand raiserCommercial AE1 business hourEnteredRequested sales contactyesterday
HighLowMediumHand raiserEnterprise AE1 business hourEnteredViewed security docsyesterday
HighMediumMediumHand raiserEnterprise AE1 business hourEnteredWeekly actives observedyesterday
HighMediumMediumHand raiserEnterprise AE1 business hourStayedResolved incident3 days ago
LowLowMediumHand raiserCommercial AE1 business hourEnteredViewed enterprise pricingyesterday
HighMediumMediumHand raiserEnterprise AE1 business hourStayedViewed admin docsyesterday
LowMediumMediumHand raiserCommercial AE1 business hourEnteredRequested sales contact2 days ago
HighHighHighExpansionCSM + AE1 business dayStayedConnected serviceyesterday
MediumMediumHighExpansionCSM + AE1 business dayEnteredWeekly actives observedyesterday