Work Queue
Weekly Sales & CS routing · Live demonstrationnorthfield_v1
- Qualified
- 25
- Routed
- 12
- Deferred
- 13
- Precision
- 80.0%
- Recall
- 35.7%
- False-positive rate
- 7.8%
- Routed yield
- 66.7%
combined_score_naive_v1
- Qualified
- 22
- Routed
- 12
- Deferred
- 10
- Precision
- 86.4%
- Recall
- 33.9%
- False-positive rate
- 4.7%
- Routed yield
- 100.0%
The synthetic outcome comparison is illustrative, not a claim of real predictive superiority. The naive queue’s 100% routed yield at the default capacity of 12 is a small-sample artifact — all twelve routed accounts happen to carry a synthetic positive outcome. The gated policy is designed to provide context-specific plays, hard blocks, ownership, SLAs, rejected alternatives, and explainability — not to win a metric contest.
Gated policy: 25 qualified, 12 routed, 13 deferred.
A prospect needs buying intent at least this high to qualify for sales-assist (20–70, step 5).
Total Sales/CS actions this week (5–30). Capacity changes prioritization only — qualified overflow stays visibly deferred.
Defaults are active.
| Account | Fit | Product usage | Intent | Route | Owner | SLA | Change | Last action |
|---|---|---|---|---|---|---|---|---|
| Medium | Low | High | Hand raiser | Commercial AE | 1 business hour | Entered | Viewed enterprise pricingyesterday | |
| High | Medium | Medium | Hand raiser | Commercial AE | 1 business hour | Entered | Requested sales contactyesterday | |
| High | Low | Medium | Hand raiser | Enterprise AE | 1 business hour | Entered | Viewed security docsyesterday | |
| High | Medium | Medium | Hand raiser | Enterprise AE | 1 business hour | Entered | Weekly actives observedyesterday | |
| High | Medium | Medium | Hand raiser | Enterprise AE | 1 business hour | Stayed | Resolved incident3 days ago | |
| Low | Low | Medium | Hand raiser | Commercial AE | 1 business hour | Entered | Viewed enterprise pricingyesterday | |
| High | Medium | Medium | Hand raiser | Enterprise AE | 1 business hour | Stayed | Viewed admin docsyesterday | |
| Low | Medium | Medium | Hand raiser | Commercial AE | 1 business hour | Entered | Requested sales contact2 days ago | |
| High | High | High | Expansion | CSM + AE | 1 business day | Stayed | Connected serviceyesterday | |
| Medium | Medium | High | Expansion | CSM + AE | 1 business day | Entered | Weekly actives observedyesterday |