All accountsPolicy northfield_v1
Brightpath
brightpath.example · Customer · Highlighted fixture60 employees · Developer tools · ScalePerson
- jordan.pike@brightpath.example
- Role
- Engineering
- Seniority
- Lead
- Email type
- Business
- Admin
- Yes
Product-event timeline
- Connected serviceAug 12, 2026, 12:00 PM
- Viewed SSO docsAug 12, 2026, 12:00 PM
- Viewed security docsAug 12, 2026, 12:00 PM
- Viewed admin docsAug 12, 2026, 12:00 PM
- Resolved incidentAug 11, 2026, 12:00 PM
- Invited teammatesAug 10, 2026, 12:00 PM
- Weekly actives observedAug 10, 2026, 12:00 PM
- Added workspaceAug 9, 2026, 12:00 PM
- Usage change observedAug 9, 2026, 12:00 PM
- Plan utilization observedAug 8, 2026, 12:00 PM
- Account createdFeb 14, 2026, 12:00 PM
Scores
fitHigh
- 60 employees falls in the 50–499 target band+20
- devtools is a target B2B software/devtools/cloud industry+15
- 25 engineering employees falls in the 20–199 target band+15
- lead is a Manager/lead engineering role+10
- ca is a supported geography+10
- Business email on a work account+10
- Compatible technical environment for Northfield Incident Management+15
usageHigh
- Connected a production service to Northfield Incident Management+20 / cap 20
- Resolved the first incident in Northfield Incident Management+15 / cap 15
- Additional resolved incident (5 points each, cap 15)+5 / cap 15
- Invited 8 teammates (exclusive band 6to10)+20 / cap 20
- At least 3 weekly active users+10 / cap 10
- Customer added a second workspace (2 total)+15 / cap 15
- Usage grew 60% week over week+15 / cap 15
intentHigh
- Viewed SSO documentation+15 / cap 15
- Viewed security documentation+15 / cap 15
- Viewed enterprise administration+10 / cap 10
- Plan utilization 80% is at or above 80%+20 / cap 20
- Admin active on 5 distinct days in the last 14 days+10 / cap 10
Decision
- Selected play
- Expansion
- Owner
- CSM + AE
- SLA
- 1 business day
- Strongest rejected alternative
- Monitor
All evaluated gates
- hard_blocksNo hard blocks present
- manual_reviewIdentity and critical fit present
- explicit_requestNo in-window explicit sales request
- expansionCustomer with expansion usage 100>=45, intent 70>=30, cooldown clear
- acquisition_sales_assistNot a prospect (acquisition is prospect-only)
- monitorNot a prospect (monitor is prospect-only)
- self_serveNot a prospect (self-serve is prospect-only); Fit and intent both at or above sales threshold
- default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)
Decisive evidence
- Customer expansion usage 100>=45, intent 70>=30, cooldown clear
Simulate a bounded signal
One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.
CRM state
Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.