Product Usage Scoring & Routing
All accounts

VexGran Tech

vexgran-tech.example · Prospect36 employees · SaaS · Scale
Policy northfield_v1

Person

Email
doranmire@vexgran-tech.example
Role
Operations
Seniority
VP
Email type
Business
Admin
Yes

Product-event timeline

  • Viewed security docsAug 12, 2026, 12:00 PM
  • Viewed enterprise pricingAug 8, 2026, 12:00 PM
  • Viewed admin docsAug 8, 2026, 12:00 PM
  • Weekly actives observedAug 5, 2026, 12:00 PM
  • Viewed enterprise pricingAug 4, 2026, 12:00 PM
  • Viewed SSO docsAug 3, 2026, 12:00 PM
  • Resolved incidentAug 2, 2026, 12:00 PM
  • Invited teammatesJul 30, 2026, 12:00 PM
  • Viewed enterprise pricingJul 30, 2026, 12:00 PM
  • Connected serviceJul 25, 2026, 12:00 PM
  • Account createdApr 6, 2026, 12:00 PM

Scores

fitLow
  • saas is a target B2B software/devtools/cloud industry+15
  • vp is a Director/VP/C-level engineering role+15
  • Business email on a work account+10
  • Personal-use workspace is a poor-fit signal-20
usageMedium
  • Connected a production service to Northfield Incident Management+8 / cap 20
  • Resolved the first incident in Northfield Incident Management+11.25 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Invited 7 teammates (exclusive band 6to10)+15 / cap 20
  • At least 3 weekly active users+7.5 / cap 10
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed enterprise pricing+5 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+15 / cap 15
  • Viewed enterprise administration+10 / cap 10
  • Admin active on 7 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Self-serve
Owner
SLA
Strongest rejected alternative
Monitor

All evaluated gates

  • hard_blocksUnsupported geography (mx) is a hard block
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionNot a customer (expansion is customer-only)
  • acquisition_sales_assistHard blocks present: Unsupported geography (mx) is a hard block; Fit 20 < 70
  • monitorHard blocks present: Unsupported geography (mx) is a hard block; Fit 20 < 70
  • self_serveProspect using the product (usage 57>=25) below the sales threshold — no sales task
  • default_no_sales_actionProspect below all activation/sales thresholds — default self-serve (no sales task, no owner change)

Decisive evidence

  • Prospect below sales threshold; self-serve without a sales task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.