Product Usage Scoring & Routing
All accounts

VexKel Hq

vexkel-hq.example · Prospect2 employees · Finance · Scale
Policy northfield_v1

Person

Email
yararook@vexkel-hq.example
Role
—
Seniority
—
Email type
Personal
Admin
No

Product-event timeline

  • Resolved incidentAug 9, 2026, 12:00 PM
  • Connected serviceAug 7, 2026, 12:00 PM
  • Weekly actives observedAug 6, 2026, 12:00 PM
  • Viewed pricingAug 6, 2026, 12:00 PM
  • Invited teammatesJul 26, 2026, 12:00 PM
  • Account createdMar 27, 2026, 12:00 PM

Scores

fitLow
  • es is a supported geography+10
  • Personal-use workspace is a poor-fit signal-20
usageLow
  • Resolved the first incident in Northfield Incident Management+15 / cap 15
  • At least 3 weekly active users+10 / cap 10
intentLow
  • No contributing signals.

Decision

Selected play
Self-serve
Owner
—
SLA
—
Strongest rejected alternative
Monitor

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionNot a customer (expansion is customer-only); Expansion usage 25 < 45; Expansion intent 0 < 30
  • acquisition_sales_assistFit 0 < 70; Usage 25 < 50; Intent 0 < 40
  • monitorFit 0 < 70
  • self_serveProspect using the product (usage 25>=25) below the sales threshold — no sales task
  • default_no_sales_actionProspect below all activation/sales thresholds — default self-serve (no sales task, no owner change)

Decisive evidence

  • Prospect below sales threshold; self-serve without a sales task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.