Product Usage Scoring & Routing
All accounts

VexLum Cloud

vexlum-cloud.example · Prospect15 employees · Retail · Business
Policy northfield_v1

Person

Email
yaralark@vexlum-cloud.example
Role
IT
Seniority
Director
Email type
Business
Admin
No

Product-event timeline

  • Requested sales contactAug 11, 2026, 12:00 PM
  • Connected serviceAug 10, 2026, 12:00 PM
  • Viewed admin docsAug 9, 2026, 12:00 PM
  • Resolved incidentAug 6, 2026, 12:00 PM
  • Weekly actives observedAug 6, 2026, 12:00 PM
  • Viewed enterprise pricingAug 6, 2026, 12:00 PM
  • Viewed pricingAug 3, 2026, 12:00 PM
  • Invited teammatesAug 2, 2026, 12:00 PM
  • Viewed security docsAug 1, 2026, 12:00 PM
  • Viewed SSO docsJul 31, 2026, 12:00 PM
  • Account createdJun 5, 2026, 12:00 PM

Scores

fitLow
  • director is a Director/VP/C-level engineering role+15
  • ie is a supported geography+10
  • Business email on a work account+10
usageMedium
  • Resolved the first incident in Northfield Incident Management+15 / cap 15
  • Invited 14 teammates (exclusive band 11plus)+18.75 / cap 25
  • At least 3 weekly active users+10 / cap 10
intentMedium
  • Explicit sales request — immediate review override (evaluated at play selection)0
  • Viewed enterprise pricing+10 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+10 / cap 10

Decision

Selected play
Hand raiser
Owner
Commercial AE
SLA
1 business hour
Strongest rejected alternative
Self-serve

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestIn-window explicit sales request — prompt human review
  • expansionNot a customer (expansion is customer-only); Expansion usage 44 < 45
  • acquisition_sales_assistFit 35 < 70; Usage 44 < 50
  • monitorFit 35 < 70
  • self_serveExplicit sales request present — not self-serve
  • default_no_sales_actionProspect below all activation/sales thresholds — default self-serve (no sales task, no owner change)

Decisive evidence

  • In-window explicit sales request prompts human review

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.