Product Usage Scoring & Routing
All accounts

CorElm Grid

corelm-grid.example · Customer28 employees · SaaS · Enterprise
Policy northfield_v1

Person

Email
wren.lark@corelm-grid.example
Role
IT
Seniority
Email type
Business
Admin
No

Product-event timeline

  • Viewed enterprise pricingAug 12, 2026, 12:00 PM
  • Usage change observedAug 10, 2026, 12:00 PM
  • Viewed enterprise pricingAug 10, 2026, 12:00 PM
  • Plan utilization observedAug 9, 2026, 12:00 PM
  • Resolved incidentAug 5, 2026, 12:00 PM
  • Viewed admin docsAug 5, 2026, 12:00 PM
  • Invited teammatesAug 4, 2026, 12:00 PM
  • Viewed SSO docsAug 4, 2026, 12:00 PM
  • Weekly actives observedAug 3, 2026, 12:00 PM
  • Viewed security docsJul 30, 2026, 12:00 PM
  • Connected serviceJul 28, 2026, 12:00 PM
  • Account createdNov 1, 2025, 12:00 PM

Scores

fitLow
  • saas is a target B2B software/devtools/cloud industry+15
  • Business email on a work account+10
  • Compatible technical environment for Northfield Incident Management+15
  • Personal-use workspace is a poor-fit signal-20
usageMedium
  • Resolved the first incident in Northfield Incident Management+11.25 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Invited 6 teammates (exclusive band 6to10)+15 / cap 20
  • At least 3 weekly active users+7.5 / cap 10
  • Usage grew 73% week over week+15 / cap 15
intentMedium
  • Viewed enterprise pricing+10 / cap 20
  • Viewed enterprise pricing+10 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+7.5 / cap 10

Decision

Selected play
Manual review
Owner
GTM Ops
SLA
1 business day
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewManual review: Missing geography (critical fit)
  • explicit_requestNo in-window explicit sales request
  • expansionCustomer with expansion usage 60>=45, intent 50>=30, cooldown clear
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Fit 20 < 70
  • monitorNot a prospect (monitor is prospect-only); Fit 20 < 70
  • self_serveNot a prospect (self-serve is prospect-only)
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • Missing geography (critical fit)

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.