Product Usage Scoring & Routing
All accounts

CorHol Hq

corhol-hq.example · Customer2 employees · Consulting · Enterprise
Policy northfield_v1

Product-event timeline

  • Viewed enterprise pricingAug 12, 2026, 12:00 PM
  • Resolved incidentAug 11, 2026, 12:00 PM
  • Weekly actives observedAug 11, 2026, 12:00 PM
  • Viewed enterprise pricingAug 11, 2026, 12:00 PM
  • Usage change observedAug 7, 2026, 12:00 PM
  • Plan utilization observedAug 7, 2026, 12:00 PM
  • Viewed security docsAug 7, 2026, 12:00 PM
  • Viewed pricingAug 7, 2026, 12:00 PM
  • Added workspaceAug 5, 2026, 12:00 PM
  • Invited teammatesJul 30, 2026, 12:00 PM
  • Viewed enterprise pricingJul 30, 2026, 12:00 PM
  • Viewed SSO docsJul 30, 2026, 12:00 PM
  • Connected serviceJul 27, 2026, 12:00 PM
  • Account createdMay 3, 2026, 12:00 PM

Scores

fitLow
  • dk is a supported geography+10
  • Personal-use workspace is a poor-fit signal-20
usageHigh
  • Resolved the first incident in Northfield Incident Management+15 / cap 15
  • Additional resolved incident (5 points each, cap 15)+5 / cap 15
  • Additional resolved incident (5 points each, cap 15)+5 / cap 15
  • Additional resolved incident (5 points each, cap 15)+5 / cap 15
  • Additional resolved incident (5 points each, cap 15)0 / cap 15
  • Invited 12 teammates (exclusive band 11plus)+18.75 / cap 25
  • At least 3 weekly active users+10 / cap 10
  • Customer added a second workspace (2 total)+11.25 / cap 15
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed enterprise pricing+10 / cap 20
  • Viewed enterprise pricing+2.5 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+15 / cap 15

Decision

Selected play
Manual review
Owner
GTM Ops
SLA
1 business day
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewManual review: No resolved person identity
  • explicit_requestNo in-window explicit sales request
  • expansionCustomer with expansion usage 70>=45, intent 46>=30, cooldown clear
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Fit 0 < 70
  • monitorNot a prospect (monitor is prospect-only); Fit 0 < 70
  • self_serveNot a prospect (self-serve is prospect-only)
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • No resolved person identity

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.