Product Usage Scoring & Routing
All accounts

CorKel Cloud

corkel-cloud.example · Customer2 employees · Manufacturing · Enterprise
Policy northfield_v1

Person

Email
corto.frost@corkel-cloud.example
Role
Seniority
Email type
Personal
Admin
Yes

Product-event timeline

  • Viewed pricingAug 12, 2026, 12:00 PM
  • Added workspaceAug 9, 2026, 12:00 PM
  • Viewed pricingAug 7, 2026, 12:00 PM
  • Viewed SSO docsAug 4, 2026, 12:00 PM
  • Viewed security docsAug 3, 2026, 12:00 PM
  • Viewed enterprise pricingAug 2, 2026, 12:00 PM
  • Viewed admin docsAug 2, 2026, 12:00 PM
  • Account createdNov 15, 2025, 12:00 PM

Scores

fitLow
  • No contributing signals.
usageLow
  • Customer added a second workspace (2 total)+15 / cap 15
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+7.5 / cap 10
  • Admin active on 6 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Monitor
Owner
SLA
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksUnsupported geography (mx) is a hard block
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionExpansion usage 15 < 45
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Hard blocks present: Unsupported geography (mx) is a hard block; Fit 0 < 70; Usage 15 < 50; No qualifying activation (no in-window production/incident/invite/active-user event)
  • monitorNot a prospect (monitor is prospect-only); Hard blocks present: Unsupported geography (mx) is a hard block; Fit 0 < 70
  • self_serveNot a prospect (self-serve is prospect-only); Usage 15 < 25
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • High-fit prospect below sales-assist threshold; monitor without a task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.