Product Usage Scoring & Routing
All accounts

CorNal Data

cornal-data.example · Customer43 employees · Consulting · Starter
Policy northfield_v1

Person

Email
mara.jett@cornal-data.example
Role
Engineering
Seniority
Director
Email type
Business
Admin
No

Product-event timeline

  • Viewed pricingAug 11, 2026, 12:00 PM
  • Connected serviceAug 9, 2026, 12:00 PM
  • Viewed enterprise pricingAug 8, 2026, 12:00 PM
  • Weekly actives observedAug 7, 2026, 12:00 PM
  • Plan utilization observedAug 7, 2026, 12:00 PM
  • Usage change observedAug 5, 2026, 12:00 PM
  • Resolved incidentAug 4, 2026, 12:00 PM
  • Viewed SSO docsAug 4, 2026, 12:00 PM
  • Viewed enterprise pricingAug 3, 2026, 12:00 PM
  • Viewed security docsAug 1, 2026, 12:00 PM
  • Viewed admin docsAug 1, 2026, 12:00 PM
  • Invited teammatesJul 28, 2026, 12:00 PM
  • Account createdDec 19, 2025, 12:00 PM

Scores

fitLow
  • director is a Director/VP/C-level engineering role+15
  • eu is a supported geography+10
  • Business email on a work account+10
usageMedium
  • Resolved the first incident in Northfield Incident Management+11.25 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Invited 11 teammates (exclusive band 11plus)+10 / cap 25
  • At least 3 weekly active users+10 / cap 10
  • Usage grew 40% week over week+11.25 / cap 15
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed enterprise pricing+10 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+7.5 / cap 10

Decision

Selected play
Expansion
Owner
CSM + AE
SLA
1 business day
Strongest rejected alternative
Monitor

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionCustomer with expansion usage 58>=45, intent 48>=30, cooldown clear
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Fit 35 < 70
  • monitorNot a prospect (monitor is prospect-only); Fit 35 < 70
  • self_serveNot a prospect (self-serve is prospect-only)
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • Customer expansion usage 58>=45, intent 48>=30, cooldown clear

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.