Product Usage Scoring & Routing
All accounts

CorSorn Hq

corsorn-hq.example · Customer4 employees · Retail · Business
Policy northfield_v1

Person

Email
adelarden@corsorn-hq.example
Role
IT
Seniority
Email type
Personal
Admin
Yes

Product-event timeline

  • Viewed pricingAug 12, 2026, 12:00 PM
  • Usage change observedAug 9, 2026, 12:00 PM
  • Weekly actives observedAug 8, 2026, 12:00 PM
  • Viewed enterprise pricingAug 8, 2026, 12:00 PM
  • Viewed enterprise pricingAug 7, 2026, 12:00 PM
  • Added workspaceAug 6, 2026, 12:00 PM
  • Plan utilization observedAug 6, 2026, 12:00 PM
  • Viewed enterprise pricingAug 3, 2026, 12:00 PM
  • Invited teammatesAug 1, 2026, 12:00 PM
  • Connected serviceJul 31, 2026, 12:00 PM
  • Resolved incidentJul 30, 2026, 12:00 PM
  • Account createdMay 31, 2026, 12:00 PM

Scores

fitLow
  • fi is a supported geography+10
  • Personal-use workspace is a poor-fit signal-20
usageMedium
  • Resolved the first incident in Northfield Incident Management+11.25 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Additional resolved incident (5 points each, cap 15)+3.75 / cap 15
  • Invited 11 teammates (exclusive band 11plus)+18.75 / cap 25
  • At least 3 weekly active users+10 / cap 10
  • Customer added a second workspace (2 total)+15 / cap 15
intentLow
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed enterprise pricing+10 / cap 20
  • Viewed enterprise pricing+2.5 / cap 20
  • Admin active on 9 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Monitor
Owner
SLA
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionExpansion cooldown active (last play 11.00 days ago, within 14-day cooldown)
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Fit 0 < 70; Intent 30 < 40
  • monitorNot a prospect (monitor is prospect-only); Fit 0 < 70
  • self_serveNot a prospect (self-serve is prospect-only)
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • High-fit prospect below sales-assist threshold; monitor without a task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.