Product Usage Scoring & Routing
All accounts

CorTav Labs

cortav-labs.example · Customer1,620 employees · Developer tools · Enterprise
Policy northfield_v1

Person

Email
nara.rook@cortav-labs.example
Role
Operations
Seniority
VP
Email type
Business
Admin
Yes

Product-event timeline

  • Viewed SSO docsAug 12, 2026, 12:00 PM
  • Viewed admin docsAug 10, 2026, 12:00 PM
  • Added workspaceAug 4, 2026, 12:00 PM
  • Viewed security docsAug 1, 2026, 12:00 PM
  • Viewed enterprise pricingJul 30, 2026, 12:00 PM
  • Account createdNov 11, 2025, 12:00 PM

Scores

fitHigh
  • 1620 employees falls in the 500–2000 target band+15
  • developer_tools is a target B2B software/devtools/cloud industry+15
  • 199 engineering employees falls in the 20–199 target band+15
  • vice_president is a Director/VP/C-level engineering role+15
  • se is a supported geography+10
  • Business email on a work account+10
  • Compatible technical environment for Northfield Incident Management+15
usageLow
  • Customer added a second workspace (2 total)+11.25 / cap 15
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed SSO documentation+15 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+10 / cap 10
  • Admin active on 5 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Monitor
Owner
SLA
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionExpansion usage 11 < 45; Expansion cooldown active (last play 6.00 days ago, within 14-day cooldown)
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Usage 11 < 50; No qualifying activation (no in-window production/incident/invite/active-user event)
  • monitorNot a prospect (monitor is prospect-only)
  • self_serveNot a prospect (self-serve is prospect-only); Usage 11 < 25; Fit and intent both at or above sales threshold
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • High-fit prospect below sales-assist threshold; monitor without a task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.