Product Usage Scoring & Routing
All accounts

CorUmb Systems

corumb-systems.example · Customer26 employees · Manufacturing · Business
Policy northfield_v1

Person

Email
orenvoss@corumb-systems.example
Role
Operations
Seniority
VP
Email type
Business
Admin
Yes

Product-event timeline

  • Resolved incidentAug 10, 2026, 12:00 PM
  • Viewed enterprise pricingAug 8, 2026, 12:00 PM
  • Added workspaceAug 6, 2026, 12:00 PM
  • Viewed security docsAug 6, 2026, 12:00 PM
  • Viewed pricingAug 5, 2026, 12:00 PM
  • Viewed admin docsAug 2, 2026, 12:00 PM
  • Viewed pricingAug 2, 2026, 12:00 PM
  • Viewed SSO docsJul 30, 2026, 12:00 PM
  • Connected serviceJul 25, 2026, 12:00 PM
  • Account createdApr 17, 2026, 12:00 PM

Scores

fitLow
  • vp is a Director/VP/C-level engineering role+15
  • fi is a supported geography+10
  • Business email on a work account+10
  • Compatible technical environment for Northfield Incident Management+15
  • Personal-use workspace is a poor-fit signal-20
usageMedium
  • Resolved the first incident in Northfield Incident Management+15 / cap 15
  • Additional resolved incident (5 points each, cap 15)+5 / cap 15
  • Additional resolved incident (5 points each, cap 15)+5 / cap 15
  • Customer added a second workspace (2 total)+15 / cap 15
intentMedium
  • Viewed enterprise pricing+10 / cap 20
  • Viewed SSO documentation+11.25 / cap 15
  • Viewed security documentation+15 / cap 15
  • Viewed enterprise administration+7.5 / cap 10
  • Admin active on 6 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Monitor
Owner
SLA
Strongest rejected alternative
Expansion

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionExpansion usage 40 < 45
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only); Fit 30 < 70; Usage 40 < 50
  • monitorNot a prospect (monitor is prospect-only); Fit 30 < 70
  • self_serveNot a prospect (self-serve is prospect-only)
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • High-fit prospect below sales-assist threshold; monitor without a task

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.