Product Usage Scoring & Routing
All accounts

CorFal Labs

corfal-labs.example · Customer1,333 employees · Developer tools · Starter
Policy northfield_v1

Person

Email
alderinnis@corfal-labs.example
Role
Engineering
Seniority
CTO
Email type
Business
Admin
Yes

Product-event timeline

  • Weekly actives observedAug 10, 2026, 12:00 PM
  • Viewed admin docsAug 7, 2026, 12:00 PM
  • Connected serviceAug 6, 2026, 12:00 PM
  • Invited teammatesAug 6, 2026, 12:00 PM
  • Usage change observedAug 6, 2026, 12:00 PM
  • Viewed SSO docsAug 6, 2026, 12:00 PM
  • Resolved incidentAug 5, 2026, 12:00 PM
  • Added workspaceAug 4, 2026, 12:00 PM
  • Plan utilization observedAug 3, 2026, 12:00 PM
  • Viewed enterprise pricingAug 1, 2026, 12:00 PM
  • Viewed security docsJul 30, 2026, 12:00 PM
  • Account createdOct 18, 2025, 12:00 PM

Scores

fitHigh
  • 1333 employees falls in the 500–2000 target band+15
  • developer_tools is a target B2B software/devtools/cloud industry+15
  • 199 engineering employees falls in the 20–199 target band+15
  • cto is a Director/VP/C-level engineering role+15
  • gb is a supported geography+10
  • Business email on a work account+10
  • Compatible technical environment for Northfield Incident Management+15
usageHigh
  • Connected a production service to Northfield Incident Management+20 / cap 20
  • Resolved the first incident in Northfield Incident Management+11.25 / cap 15
  • Invited 17 teammates (exclusive band 11plus)+25 / cap 25
  • At least 3 weekly active users+10 / cap 10
  • Customer added a second workspace (2 total)+11.25 / cap 15
  • Usage grew 102% week over week+15 / cap 15
intentMedium
  • Viewed enterprise pricing+7.5 / cap 20
  • Viewed SSO documentation+15 / cap 15
  • Viewed security documentation+11.25 / cap 15
  • Viewed enterprise administration+10 / cap 10
  • Admin active on 8 distinct days in the last 14 days+10 / cap 10

Decision

Selected play
Expansion
Owner
CSM + AE
SLA
1 business day
Strongest rejected alternative
Monitor

All evaluated gates

  • hard_blocksNo hard blocks present
  • manual_reviewIdentity and critical fit present
  • explicit_requestNo in-window explicit sales request
  • expansionCustomer with expansion usage 93>=45, intent 54>=30, cooldown clear
  • acquisition_sales_assistNot a prospect (acquisition is prospect-only)
  • monitorNot a prospect (monitor is prospect-only)
  • self_serveNot a prospect (self-serve is prospect-only); Fit and intent both at or above sales threshold
  • default_no_sales_actionCustomer below the expansion threshold — monitor for future expansion (no task, existing ownership preserved)

Decisive evidence

  • Customer expansion usage 93>=45, intent 54>=30, cooldown clear

Simulate a bounded signal

One bounded, allowlisted signal. The server maps it to a bounded event, recomputes deterministically, and explains the change — nothing is persisted.

CRM state

Not synced — this evaluation did not request a CRM sync. Sync is a separate, designated action; the decision is revealed independently of any CRM write.